Product News: March 18, 2010

Product News: March 18, 2010

Cisco Tees Up for Next-Generation Internet

Cisco CRS3Aurora NetworksYou know it’s coming: massively increased video content, staggering mobile traffic growth and cloud data centers that will all create tremendous network growth.

With that current and closely looming reality in mind, Cisco (www.cisco.com) unveiled its CRS-3 Carrier Routing System (CRS), which the company’s CEO John Chambers says is specifically designed to serve as a foundation of the next-generation Internet. The vendor reports that the system boasts more than 12 times the traffic capacity of the nearest competing system.

The CRS-3 triples the capacity of its predecessor (the CRS-1) with up to 322 Terabits per second, which enables the entire printed collection of the Library of Congress to be downloaded in just over one second; every man, woman and child in China to make a video call, simultaneously; and every motion picture ever created to be streamed in less than four minutes.

The CRS-3 enables unified service delivery of Internet and cloud services with service intelligence spanning service provider Internet Protocol Next-Generation Networks and data center. Cisco also points out that it “provides unprecedented savings with investment protection for the nearly 5,000 Cisco CRS-1 deployed worldwide.” AT&T recently tested the Cisco CRS-3 in a successful completion of the world’s first field trial of 100-Gigabit backbone network technology, which took place in AT&T’s live network between New Orleans and Miami.

The Cisco CRS-3 is currently in field trials, and pricing starts at $90,000.

For more technical details and support information, visit www.cisco.com/en/US/products/ps5763/index.html.

ANGA Cable Show, Cologne Germany May 4-6

Moxi Shines at SCTE Innovation Showcase

The Moxi whole home media solution from ARRIS (www.arrisi.com) snapped up “Technology Most Likely To Succeed” bragging rights following the inaugural Innovation Showcase at the SCTE Canadian Summit held in Toronto in early March.

Steve Irvine, VP, technology for EastLink Cable Systems (and contact for the Innovation Showcase), believes the Moxi HD DVR and Moxi Mate provide a compelling solution for cable ops for the following reason: “Providing MSOs with the ability to convert standard SD and HD broadcast video to IP within the home, and to offer whole-home DVR, remote recording, access to online content and an award-winning guide makes the Moxi solution a very attractive prospect.”

Five different vendors demonstrated during the showcase — running the gamut from content management and bandwidth usage management to bandwidth reclamation and identity theft. Summit attendees picked the winner via mobile text messaging.

The ARRIS presentation featured the Moxi UI, Moxi media platform with Moxi HD DVR and Moxi Mate multi-room players and Moxi Portal. It spotlighted the ability to time- and place-shift delivery of media content, whether via digital cable, the home network or integrated Internet services throughout the home.

The Cable Show, Los Angeles, CA

BigBand Doubles Down on HD and Stream Processing Capacity

BigBand BMRBigBand Networks (www.bigbandnet.com) unveiled its Broadcast Video Services Software 3.0, which supports the demand for advertising on HD content and growing HD program lineups enabled by SDV. The vendor says that the upgrade to the installed base of Broadband Multimedia Routers (BMRs) enables customers to deploy up to 150% more HD advertising and process up to 140% more individual HD program streams on deployed and highly reliable network infrastructure. The BMR reportedly currently supports in excess of 60 million subs worldwide and is delivering more 700 million advertising transactions a year.

The Broadcast Video Services Software 3.0 enhancements are said to reduce power costs and free up rack space. For existing BMR deployments, customers benefit from increased splicing, clamping and rate shaping with no need for additional hardware. The new software upgrade further reduces configuration complexity for ease of deployment and management.

Mixed Signals Beefs Up Video/Audio Error Resolution Capabilities

Mixed Signals SentryMixed Signals (www.mixedsignals.com) added new reporting and analysis features to its Sentry digital content monitoring solution. The company showed off Sentry’s new Reason Codes capability earlier this month in Toronto at the SCTE (www.scte.org) Canadian Summit.

Reason Codes are an enhancement to Mixed Signals’ Audio and Video QoE Scoring System – which gauges the severity of errors – and provide added detail to show the causes of impairment behind a particular QoE score. The Reason Codes will be available in an upcoming software update that will support already deployed Sentrys and will come standard with new models.

Hall of Fame

Blonder Tongue Extends Digital and Encoder Lines

Blonder Tongue Laboratories (www.blondertongue.com) will demonstrate some of its newest solutions at NAB in Las Vegas in April.

The HDE-2H-QAM (2xHDMI/YPbPr Encoder), shipping in the second quarter of this year, is a 2:1 encoder and multiplexer that accepts and auto-detects up to two inputs in HDMI and YPbPr (component) formats, digitizes and MPEG-2 encodes each into a HD-1080i/720p stream, and multiplexes the resulting two streams into one QAM output. Any combination of input multiplexing is allowed, for example, 2xHDMI, or (1xHDMI) + (1xYPbPr ). The encoder supports Dolby Digital AC-3 encoding and closed captioning (EIA-608), and is equipped with an EAS interface and an ancillary ASI output port.

Blonder Tongue SD/AV10EThe SD/AV10E-QAM (10xSD/AV Encoder), also slated for shipping in Q2, is a 10:1 encoder and multiplexer that accepts and auto-detects up to 10 inputs in SD-SDI and NTSC baseband audio/video formats, digitizes and MPEG-2 encodes each stream, and multiplexes the resulting 10 streams into one QAM output. The encoder supports Dolby Digital AC-3 encoding and closed captioning, and is equipped with an EAS interface and a secondary ASI output port.

The MDDM-860 (Micro Digital Demodulator), which is currently shipping, accepts one input in 8VSB (digital off-air) or QAM 64/256 (digital cable) format, and delivers one output in NTSC composite video and analog L/R audio formats. A number of features such as auto-scan, adjustable picture size, closed captioning (EIA-608), and mono/stereo/SAP audio modes are available as standard. MDDM is designed for a one-to-one replacement of the company’s MIDM analog demodulators for seamless migration to digital applications.

The AQC (Agile QAM Converter), which also is currently available, is a modular digital QAM upconverter designed for data-over-cable and digital VOD applications. The unit supports 44 MHz IF input with a fully agile output frequency range of 54-864 MHz. Compact design allows up to six modules in 2RU.

New Associates of Applied Science Degree Offered by Jones/NCTI

Mixed Signals SentryJones/NCTI (www.jonesncti.com) introduced a new Associate of Applied Science in Broadband Technology and Communication Degree through a partnership with Arapahoe Community College. Students pick a study emphasis — “Broadband Technology,” “Customer Care” or “Telecommunications” — and complete general education courses, major courses and restricted electives totaling a minimum of 60 credit hours.

The Jones/NCTI College Program is the only distance-learning, accredited higher education program designed specifically for the broadband, cable and telecom industry. It allows you to apply an associate’s degree toward a bachelor’s and master’s through Jones/NCTI’s sister school, Jones International University. Students who complete the AAS degree will be accepted as juniors at JIU if they continue studies.

RGB Adds to Broadcast Network Processor Line

RGB Networks BNPRGB Networks (www.rgbnetworks.com) added a new member to its Broadcast Network Processor (BNP) line — the BNP3xr. It offers new redundancy features and support for international broadcast encryption standards.

The BNP3xr utilizes a new, 2RU chassis design that enables dual hot-swappable, redundant power supplies and fan modules to ensure uninterrupted operation in the unlikely event a failure should occur; and support for DVB conditional access SimulCrypt encryption – which is particularly relevant in international markets.

The product supports grooming, statistical multiplexing, transrating, digital ad and overlay insertion, digital emergency alert system (EAS) notification, operator messaging and program substitution, and can simultaneously process more than 760 MPEG-2 and MPEG-4/H.264 video streams.

Cable Show Technical Program Features Top CTOs, CIOs

Appearances by leading cable industry CTOs and CIOs will highlight a deep technical program at The Cable Show 2010 in Los Angeles, May 11-13.

With a thematic focus on the future of television, the show will offer 12 technology-themed panel discussions, including plenary sessions featuring CTOs and CIOs from top cable operating companies. They’ll discuss investment priorities and key initiatives for 2010 and beyond.

NCTA Spring Tech ForumThe show also features the Spring Technical Forum, combining the best elements of NCTA’s Technical Papers and SCTE’s Conference on Emerging Technologies. Produced through a collaboration of NCTA, SCTE and CableLabs, the Technical Forum encompasses invited plenary panels plus detailed presentations from authors of peer-reviewed technical papers devoted to emerging technologies and themes. Among the subjects covered: new models for IP service delivery, optimization approaches for digital transmission and technical approaches for 3D video integration.

Also new to the show this year are field engineering panels geared toward local and regional staff. They’ll cover best practices for network management, among other subjects. Additionally, the show’s CIO:IT program offers perspectives from top industry CIOs and selected vendor companies who will discuss the state of the art in information technology and its industry contributions.

Technology also plays a prominent role among the show’s general sessions, which touch on issues related to the show’s “future of television” theme. Bringing together top executives from the cable, content, consumer electronics and technology sectors, the sessions will include discussions of the interplay between technology and content creation, and implications of the cable-powered movement toward anytime, anywhere media access.

Registration for The Cable Show is open now at www.thecableshow.com

And for more details, visit http://2010.thecableshow.com/international?utm_source=bgr7&utm_medium=text&utm_

Clearfield Intros New WDM Packaging

Clearfield LogoClearfield, Inc. (www.clearfieldconnection.com) announced that in addition to the industry-standard package of discrete (unpackaged) and LGX style modules, the company will offer four application-specific packaging alternatives. “Clearfield’s wavelength division multiplexing (WDM) devices utilize advanced thin-film filter and array wave guide grating (AWG) technologies to address the mux and demux needs of such diverse application environments as node segmentation, cell backhaul deployment and the delivery of business class services,” Johnny Hill, COO of Clearfield, says.

The packaging alternatives include:

  • Clearview xPAK: A compact means by which to land up to seven input/output ports. It can be deployed as a standalone device or as part of the company’s “Clearview Landed” program — integrated into a Clearfield designed enclosure or enclosures from other providers.
  • Clearview Cassette: Provides up to 36 input/output ports of optical component connectivity. The Clearview Cassette then populates any “Clearview Multiplied” product across the network, including FieldSmart inside plant panels, outside plant cabinets, and access-network products, such as pedestals and wall box enclosures.
  • Clearview High Density Cassette: Delivers up to eight WDM optical devices in a single Clearview Cassette.
  • Pizza Box: For deployment in a headend rack or OSP cabinet, it can deploy multiple optical devices in a 19- or 23-inch 1RU format.

New VoIP Team: Sigma Systems, Cedar Point

Cedar Point VoIPPromising to provide operators an integrated VoIP solution for faster commercial and residential deployments, Sigma Systems (www.sigma-systems.com) and Cedar Point Communications (www.cedarpointcom.com) recently entered into a partnership.

“Our next-generation operator customers continue to transform their service offerings with innovative bundles, and delivering advanced residential and commercial VoIP services is a key competitive differentiator,” Preston Gilmer, VP of marketing at Sigma Systems, says.

Jeff Walker, VP of marketing at Cedar Point adds that the partnership will allow customers “to roll out reliable services with productivity enhancing features quickly and economically.”

Sigma Systems reports that its Service Management Portfolio of fulfillment solutions has demonstrated interoperability with Cedar Point’s SAFARI C3 Multimedia Switching System in a live, residential VoIP service offering with a major cable operator. A truly successful rollout of a commercial services offering will require tight integration. Sigma Systems and Cedar Point will be working together to provide this integration in the form of a complete end-to-end commercial voice solution for that same cable operator.

IneoQuest Expands Microsoft Mediaroom Line and IPTV Support Solutions

IneoquestIneoQuest Technologies (www.ineoquest.com) expanded its family of products for monitoring, analyzing, troubleshooting and reporting performance of Microsoft Mediaroom deployments with the addition of IQDialogue Mediaroom Platform Manager. The company also added the IQDialogue IPTV probe to its line of products for monitoring, remote testing and analyzing traditional IPTV infrastructure.

The IQDialogue Mediaroom Platform Manager interfaces directly with the Microsoft Mediaroom Web-Service Framework to evaluate set-top box performance and identify when a fault occurs. From a centralized network management location, IQDialogue Mediaroom Platform Manager performs automated analysis of devices on the network through an intelligent scheduler system. Based upon configurable and user-definable categories, alarm notifications can be issued so problems can be promptly addressed and trending reports provided to facilitate network planning.

The new IQDialogue IPTV probe provides the ability to monitor and troubleshoot VOD servers and subscriber service. The probe enables providers to analyze all network signaling protocols by tapping directly into the video control flows.

Quintech Debuts RF Matrix Router

Quintech RF Matrix RouterQuintech Electronics and Communications (www.quintechelectronics.com) introduced its new 16×16 fan in combining RF matrix router, the QFM. The QFM features Quintech’s latest Q-Route technology, which is said to provide reliability with signal path redundancy and auto reroute capabilities.

The QFM’s operating frequency range covers L-Band 950-2150 MHz and IF 50-200 MHz. It also offers manual and automatic AGC modes with a range of -10dBm to -50 dBm with optional LNB power and individual port control to support all modulation formats. The front panel LEDs allow monitoring of power supply and alarm status information.

Quintech RF Matrix RouterJDSU launched “The Download on Bandwidth Demand” segment at www.jdsu.tv, which explores on-demand video and other bandwidth drivers and addresses what it takes to create reliable networks for the future. The Web video looks behind the scenes at the role technology plays in delivering broadband applications, such as video and telepresence, reliably. This is the latest installment of the “JDSU from a Different View” campaign. The first segment showcased JDSU’s role in providing 3D technology and glasses for the movie Avatar.

Latens (www.latens.com) recently signed a partnership agreement with Coship (www.coship.com). The focus is to work together on delivering solutions based on Coship’s range of set-top boxes with Latens software conditional access and ECO Middleware.

SCTE (www.scte.org) reports that its annual Canadian Summit held in Toronto earlier this month saw significant increases in attendance (more than 17%) and vendors (nearly 75%) over figures for the inaugural summit in 2009. Sponsors of the 2010 confab included Alpha Technologies, ARRIS, ATX, Aurora Networks, Capella Telecommunications, Cisco Systems Canada, CommScope, Concurrent, ECI, Fujitsu, Hammond Manufacturing, JDSU, Juniper Networks, Maxxian, Power & Tel, Sigma Systems and Trilithic.

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SCTE Forms Amateur Radio Club

Dzuban

Dzuban

SCTE (www.scte.org) recently formed the SCTE Amateur Radio Club that will bear the FCC-issued call sign, W3HFC. Open to all Society members, the club will serve to increase awareness of the vital need to equip today’s technical workforce with a sound working knowledge of RF.

“Although many new technologies are being adopted by the cable industry, competence in RF technologies is a cornerstone for successful operation of modern cable telecommunications networks,” SCTE President/CEO Mark Dzuban, the new club’s president, says. “This includes not only the network itself, but RF technologies that are used in satellite and wireless. RF was once a primary skill. In order to improve the operation of cable networks, we need to bring it back into focus so that frontline personnel can effectively deal with it.”

In addition to Dzuban (K4MHZ) as president, the club’s inaugural officers are Frank Eichenlaub (N0TPR), vice president; Keith Hayes (KD4KDG), treasurer; and Steve Oksala (NI3P), secretary.

SCTE members can join the club whether or not they hold a current amateur radio license. There are no club membership dues. SCTE members are encouraged to update their SCTE membership record to include their HAM radio call sign at www.scte.org to reflect their current status and to send an e-mail to HAMRadioAdmin@scte.org to join the club.

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Peterka Named Verimatrix CTO

Peterka

Peterka

Petr Peterka is the new CTO at Verimatrix (www.verimatrix.com). Prior to this, he was a distinguished member of the technical staff in the CTO’s office at Motorola’s Home and Networks Mobility Team.

He has been active with standards organizations including DECE, DLNA CPS, ATIS, SMPTE, Coral, DVB, ITU-T and others, and has worked with Hollywood studios, CableLabs, and the MPAA on content security issues.

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TOA Tech Names Allen President of European Ops

TOA Technologies (www.toatech.com), which offers SaaS solutions for mobile workforce management, named Richard Alden as president of its European operations. He was formerly the CEO of Spanish cable operator ONO.

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Bowick Joins Inlet Tech BoD

Industry vet Chris Bowick has joined the board of directors at Inlet Technologies (www.inlethd.com). Bowick, currently president of The Bowick Group LLC, retired as SVP of engineering and CTO of Cox in June 2009.

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SeaChange Announces Exec Staff Changes

Kanouff

Kanouff

SeaChange International (www.schange.com) announced the departure of Ed Dunbar, who had held the role of president and COO. Yvette Kanouff was promoted to president, where she will be responsible for the company’s business development, overall product strategy, product management, communications and investor relations.

Additionally, Erwin van Dommelen was promoted to president of SeaChange Software, where he will be responsible for the software business including growth, profit, engineering, product roadmaps and direction, and the general management of the business unit.

SeaChange International (www.schange.com) announced the departure of Ed Dunbar, who had held the role of president and COO. Yvette Kanouff was promoted to president, where she will be responsible for the company’s business development, overall product strategy, product management, communications and investor relations.

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BigBand Networks Announces Exec Changes

BigBand Networks (www.bigbandnetworks.com) recently announced a wide range of executive changes. Mike Pohl was appointed as a non-executive chairman of the board of directors. His appointment will separate the roles of CEO and chairman. Amir Bassan-Eskenazi will continue to serve as BigBand’s CEO and will be responsible for executive management of the company. In addition, Bassan-Eskenazi will continue to serve as a member of the board of directors.

The company also announced that Ray Fitzgerald has been promoted to VP, worldwide cable sales, and Wayne Gaudette will continue to service as VP, telco sales.

David W. Heard has resigned as chief operating officer effective immediately, but will remain as a consultant through June 30. Sean Rooney has resigned as SVP of worldwide sales but will remain with BigBand through April 1.

BigBand also announced the appointment of Ravi Narula as chief financial officer. He succeeds Moe Castonguay. Castonguay will serve as CFO until May 1. Narula joined BigBand in 2005 and is currently the VP of finance and worldwide controller

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Charter and One Economy Partner for Free Internet Service

Charter Communications and One Economy, a global non-profit organization that leverages the power of technology to improve the lives of low-income people, will partner with local community agencies in a pilot program to provide up to 1,000 St. Louis area households with free Internet service, training and affordable technology. Charter will provide approximately $700,000 in high-speed Internet service, modems and digital literacy training over a 24-month period in collaboration with One Economy and local community partner agencies.

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VITA Awards Cox Business Services Internet Svcs Contracts

The Virginia Information Technologies Agency (VITA) awarded Cox Business statewide contracts for Internet services in selected speed tiers and zip codes. The contract now provides a vehicle for Cox to provide both Cox Business Internet and Cox Optical Internet to State customers through the VITA ordering process. Cox Business Internet has speeds that range from 2 Mbps/384 kbps to 10 Mbps/2 Mbps, and Cox Optical Internet with speeds that range from 1.5 Mbps to 100 Mbps.

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Neutral Tandem Selects Cisco

Neutral Tandem - CiscoNeutral Tandem (www.neutraltandem.com) a provider of tandem interconnection services to wireless, wireline, cable and broadband telephony companies, selected the Cisco (www.cisco.com) ASR 9000 Series Aggregation Services Routers to support its new Ethernet exchange service.  Neutral Tandem’s Ethernet eXchange is said to fill a void in the Ethernet market by providing Ethernet service providers a more efficient and simplified method of interconnecting on a many-to-many basis.
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Time Warner Launches DOCSIS 3.0 in North Texas

Time Warner Cable launched wideband Internet in North Texas propelled by DOCSIS 3.0. Residential customers can get speeds up to 50 Mbps downstream and 5 Mbps upstream for $99.95 per month. In related news, TWC will be offering wideband Internet service to Western New York as of April 5, offering download speeds of up to 50 Mbps.

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Cablevision du Nord Deploys Mixed Signals

Mixed Signals MediusMixed Signals’ (www.mixedsignals.com) Sentry and Medius digital content monitoring solutions are being used by Cablevision du Nord, a Canadian cable op. Cablevision is the largest cable operator in the Abitibi-Témiscamingue region of Québec, providing cable TV and high-speed Internet to tens of thousands of subscribers in 50 municipalities throughout the province.

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BlackArrow and Fox Trial Advanced Ad System

BlackArrow (www.blackarrow.tv) partnered with Fox Cable Networks to trial the BlackArrow Advanced Advertising System across the VOD content of FX, National Geographic Channel and SPEED. With the BlackArrow system, Fox is testing the ability to deliver addressable advertising to viewers in multiple cable markets. The programmer is using the BlackArrow Sales Suite to customize on-demand campaigns based on factors such as viewer demographics and viewing behaviors, as well as specific content on its three networks.

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Comcast and Augusta Deliver Masters in 3D

Comcast and The Augusta National Golf Club announced a partnership to deliver The Masters Tournament in 3D. Consumers with new 3D televisions and 3D-enabled PCs will be able to watch the Masters broadcasts live in 3D from April 7-11. The event marks a series of industry firsts — the first live next-generation 3D broadcast of a major sporting event on TV, the first live simulcast of a next-gen 3D event online, and the industry’s first live multi-camera next-gen 3D production.

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Taking a World View

Tim Hermes, BGR CEO

Tim Hermes, BGR CEO

Can it be True? Well, can it?

A press release hit my in-box March 1 where UK-based STB provider PACE announced it was now the second largest set-top provider in the world. Wow. I woulda never guessed it because in my usual way of thinking, if its not used primarily in a US system it must be, well, riding the bench for a reason. Oh, how wrong I can be. It’s interesting to see PACE do so well and I am happy for them. Knowing many of the PACE US guys I can tell you no group of employees works harder, so I am sure that is reflected across the pond.

Which leads me to the bigger point. When it comes to US cable TV, what I see in systems is pretty much red-white-and-blue. I think its cool that our industry seems to conscientiously go “America First” when it comes to buying gear for their systems. Certainly, if you look at BGR’s ad roster, nearly all of our sponsors are American companies.

But it also tells me how myopic we can be. The world doesn’t end at the US borders. In fact I was pleasantly reminded of that this week at the SCTE’s Canadian Summit when I saw some great technology from up North and met the technologists and engineers that created it. (Side note: The Canadians are THE nicest people on earth.)

The bottom line? Its a big world, Sparky. PACE has looked beyond our borders for their growth. They’ve done some nifty maneuvering and partnering here in the states to develop a solid revenue stream, and developed technology operators abroad want. My take-away from this little lesson? There’s still a big piece of the pie out there for US vendors. There’s only 300 million or so Americans. But there are BILLIONS of people on this rock we share.

And many of them have cable.

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Engineering Considerations for Pleasing the Picky Business Services Customer

Laura Hamilton

Laura Hamilton

Jones-NCTI University ProgramVoice and data services to business customers continue to offer a hefty revenue opportunity for cable operators, but those juicy prospects come with their own special set of engineering challenges. The small- and medium-business (SMB) space has long been underserved by other telecom players and is a sweet spot for cable ops. But no matter their size, these kinds of subscribers are tough customers. They demand a completely bulletproof, stellar quality of service (QoS) and quality of experience (QoE), and they want it backed up with concrete service level agreements (SLAs).

After all, many of these SMBs depend completely on their voice and data services to ensure they really get their business done every day. So, while there’s not denying that cable ops are expanding into this market from their residential base, this is not residential service. If you think your residential customers are unforgiving, then imagine what a small business sub would be like if his voice or data went down for several hours.

Miranda iControl

Reaching Out to Businesses

But the bottom line is that MSOs currently have solid networks in place to supply a huge variety of business customers with a wide range of quality voice and data services. They’re sitting right along cable’s networks, and perhaps the best proof that cable understands the vast potentials of its networking prowess to serve SMBs comes from recent reports that it plans to beef up its workforce to reach out particularly to those customers.

Take some of the latest word from Comcast CFO Michael J. Angelakis at a Morgan Stanley Technology, Media & Telecom conference earlier this month wherein he said the op could hire 500 people this year in business services (according to an article in the Philadelphia Inquirer). Angelakis said the new hires would mostly take aim at companies that have about 20 employees. “There’s [also] a very large market with some real pent-up demand, with real need for high-bandwidth, really good services, and that’s in the zero-to-a-couple-hundred employee companies,” he said at the confab.

Of course, making those kinds of proclamations to the financial community generally means you had better have the engineering muscle to back it up. The good news for Comcast, and really, cable operators in general, is that doesn’t look like a problem.

The Cable Show, Los Angeles, CA

Robust Systems

John Dahlquist, vice president of marketing at Aurora Networks (www.aurora.com) is quick to point out to BGR that cable operators already have robust networks in place to support a vast array of commercial services to companies of many sizes. “With the right solutions in place, such as GEPON and RFoG for fiber infrastructure or fiber deep and digital return for increasing bandwidth, cable operators can offer affordable yet very high speeds to businesses through networks that provide reliable and scalable services,” he says.

“Cable operators don’t need to build, maintain and manage separate networks or multiple platforms and backoffice software to deliver commercial services. Cable operators can have the greatest impact by providing reliable, advanced commercial services at competitive prices. They can do that best by utilizing the network resources they already have in place.”

Dahlquist explains that this not only minimizes the cost to deploy, but also reduces the time to deploy given that so much of the needed solution is already in place today.

Also calling out cable’s unique current positioning in the business services arena is Rafael Fonseca, VP of systems engineering and technical marketing, at Cedar Point Communications (www.cedarpointcom.com) in a recent conversation with BGR. As cable converges its networking capabilities with IP technology and builds further on its capabilities of a single network for all services, it leverages its technical advantages against competitors from both an OPEX and CAPEX standpoint, he says. Add in the converging nature of backoffice technologies, and cable gains even more distinctive advantages, he believes.

Keeping Costs Down

In the end, SMBs – and companies of any size for that matter – progressively want more bandwidth, but they increasingly demand it at a lower cost. So a key factor in all this for any cable operator is going to be providing that while keeping its own operating expenses down as well.

“If cable operators can keep their operating costs low, they can pass any savings on to the customer,” Aurora’s Dahlquist points out. “Reducing OPEX and gaining greater efficiencies within the network also frees up cable operator resources for other services or areas of operations that can benefit customers.”

Dahlquist puts it simply when he says that cable operators can win commercial customers with services that are robust, reliable and competitive with similar services offered by competitors. He believes that inherently, by eliminating amplifiers from the network, cable operators are driving fiber deeper, ultimately passing more potential commercial customers. This increases the commercial footprint that can be served from their residential network, providing a lower capital cost for signing up a new commercial customer, he concludes.

“As cable operators study how they can evolve their networks for the delivery of commercial services, they can look to cut costs and improve efficiency, such as eliminating amplifiers in the network,” Dahlquist adds. “And by reducing active network elements, cable operators minimize plant maintenance and gain significant savings with a reduction in network power costs.”

And of course, those savings can be passed on to the business customer, who’ll be very happy to take those dollars, thank you very much.

Stress Tests

An obvious gorilla in the room you need to immediately address when talking about business services involves resiliency and redundancy in the cable network. “Businesses generate revenue by having services up all the time,” Cedar Point’s Fonseca stresses. “Outages translate directly to their bottom line.”

To that end, Fonseca describes an interesting point that some operators may not think of when first addressing any one particular SMB, and the unforeseen stresses that customer could ultimately place on the cable system. That is, at certain times, there could be a significant increase in network traffic based on the type of business being served. The operator must engineer its business services with the reality in mind that it could be serving a subscriber that has exploding voice and data needs around a particular time of year or a particular event – say Mother’s Day or the holiday season, for example.

Those kinds of issues are the reason that all the different entities within a cable op must be in alignment before it gets its feet wet in business services, points out Cedar Point Director of Marketing Jim Gayton. So, sales, marketing and training all need to work together closely from Day 1 to anticipate these potential problems and prepare for them before they’re experienced by the customer.

By many accounts, U.S. MSOs are making all the right moves to attract more and more small- and medium-sized business customers, and that could ultimately lead to even bigger commercial customers. In fact, a good indicator of all these kind of potentials is perhaps just over the Atlantic. Cedar Point’s Fonseca recently sat on a panel at the Cable Congress in Brussels, and reports that during that session, Virgin Media said it was getting around 10% of its total business from commercial customers. The opportunities behind those kind of numbers certainly has to appeal to U.S. operators, which already have powerful networks in place to reach a large mass of currently underserved business customers.

Laura Hamilton is editor-in-chief at BGR. Email her at laura.hamilton@comcast.net.

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SCTE Engineering Professional Program Certifies First Individuals

Jason Byrd of Suddenlink and Randy Dart of Charter are the first individuals to certify in SCTE’s (www.scte.org) Engineering Professional programs. Byrd is the first to earn the SCTE Internet Protocol Engineering Professional (IPEP) certification. Dart is the first to earn the SCTE Digital Video Engineering Professional (DVEP) certification.

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Incognito Adds to Global Sales Team

Incognito Software (www.incognito.com) added Roy Kraft and Hector Villalvazo to its global sales team. Kraft joins the company as the sales director, North America East while Villalvazo joins as pre-sales manager for Mexico, Caribbean and Central America. In other appointment news, Incognito also named Patrick Kinnerk as product manager.

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SCTE in Search for CTO

SCTE (www.scte.org) has created an opening for a chief technology officer, and has instituted a search process to identify potential candidates for the position. The CTO, who will report directly to SCTE President/CEO Mark Dzuban, will be responsible for driving technical leadership and innovation that can help the cable industry achieve several critical goals: Further honing the skills of the industry’s field engineers; maximizing value and return from current cable network architectures; and helping to develop the standards that will be critical to operators and programmers as they deploy next-generation services.

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Tuomi Joins Aurora as VP of WW Sales

Pirjo Tuomi

Pirjo Tuomi

Pirjo Tuomi joined Aurora Networks (www.aurora.com) as vice president of worldwide sales. Tuomi, who has 20 years experience working with telecom and cable equipment companies around the world including Vello Systems, BigBand Networks and Nortel, will lead Aurora Networks’ global sales efforts.

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